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FAQ

Find answers to the most frequently asked questions about Urock and our products. If you do not find the answer you were looking for or want more information, simply contact us.

0
IS IT POSSIBLE TO RETURN A PURCHASED ITEM?

Yes. You will find all the necessary information about returning an item on our Customer Service page Returns tab.

1
WHAT DOES THE NUMBER, INDICATING A GARMENT’S CONDITION, MEAN?

In Urock we use a number scale to assess the condition of our products.

 

4 – product is new/unworn (with or without labels);
3 – product is in great condition without defects or apparent signs of wear;
2 – product is in very good condition with some signs of wear;
1 – product is in good condition with apparent signs of wear or little defects which are specified in the description.

 

 
You can also find this information on our Customer Service page Evaluation tab.
2
ARE THE CLOTHES YOU ARE SELLING CLEANED?

If we see that a piece of clothing needs cleaning or repairing we will take care of it before putting it up for sale. However if the product is in great shape we do not take any additional steps to renew it. We can also advise our clients on how to properly clean and take care of their purchased products.

3
WHICH DESIGNER BRANDS CAN BE FOUND IN YOUR COLLECTION?

We are constantly updating our collection therefore you can find various world-renowned brand names. Gucci and Prada (italian), Yohji Yamamoto and Comme Des Garcons (japanese), Dior Homme and Saint Laurent (french) to name a few. You can also check what brand clothing we currently have in our Catalog and Brands sections.

4
HOW CAN I BE SURE THAT UROCK PRODUCTS ARE AUTHENTIC?

It took us a while but with the acquired knowledge throughout many years of experience in the clothing retail business we can guarantee the originality of our products. The result of our successful verification process is clearly visible in the largest online commerce platform www.grailed.com which is solely dedicated to original designer menswear. Our account which can be found www.grailed.com/urocklt has hundreds of followers which means that we have earned a solid reputation worldwide.

5
WHERE DO YOU GET YOUR DESIGNER PRODUCTS FROM?

Firstly we have our own assortment of preloved garments carefully selected original designer clothing pieces for men. Furthermore we consistently purchase clothes from private sellers mostly from Italy, United Kingdom, France, Germany and Austria. So we enrich our assortment every single week with new arrivals.

6
DO YOU SELL YOUR PRODUCTS IN DIFFERENT SIZES?

Unfortunately no. In most cases each piece of clothing comes in one particular size which is indicated in the photos and the description as well.

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